Contact Us
Contact Us
Welcome to Tracse. If you have any questions regarding your order, shipping status, returns, refunds, or product specifications, please feel free to reach out to our dedicated customer support team. We are here to assist you.
Business Information
- Company Legal Name: 0408 GLOBAL, LLC
- Store Name: Tracse
- Business Address: 605 Ives Dairy Rd APT 303, Miami, FL, 33179, United States
- Customer Support Email: info@tracse.shop
- Customer Support Phone: +1 (314) 224-3440
- Support Hours: Monday - Friday: 9:00 AM - 6:00 PM Eastern Time (ET)
Order Support & Inquiry Guidelines
To help us resolve your inquiry as efficiently as possible, please ensure your message includes the following details when contacting us about an order:
- Your full name and Order Number (e.g., #TR1001).
- The exact Email Address used during checkout.
- A clear, detailed description of your question or issue.
- Note for Damaged or Incorrect Items: Please attach clear, well-lit photographs or a brief video showing the condition of the product and the outer shipping packaging. This allows our team to fast-track your replacement or refund claim with the carrier.
Estimated Response Time
We value your time and aim to respond to all customer inquiries within 1 - 2 business days. Please note that response times may experience minor delays during weekends, observed public holidays, or periods of high seasonal request volume. Rest assured, every inquiry will be addressed thoroughly by a real support representative.