Refund policy
Last updated: June 30, 2026
This Return & Refund Policy applies to purchases made from Tracse, operated by 0408 GLOBAL, LLC. We want our customers to have clear, transparent information before placing an order and when requesting a return.
1. Returns and Exchanges
We accept returns for both defective and non-defective products.
We accept exchanges when the requested replacement item is available in our inventory.
Return Method: By mail.
2. Product Condition and Return Window
Product Condition Accepted for Return: New, unused, and in its original packaging only.
Return Window: Customers may request a return within 30 days from the date the order is delivered. Requests submitted after this 30-day period cannot be accepted.
3. Return Eligibility
To be eligible for a return, items must be unused, clean, undamaged, and in the same condition that you received them.
Items must be returned in their original packaging, including all tags, manuals, accessories, and any included components.
A valid proof of purchase, such as your order number or order confirmation email, is required to process your return.
4. Non-Returnable Conditions
Items damaged due to customer misuse, improper care, unauthorized alteration, or normal wear and tear.
Items returned with missing parts, missing packaging, or clear signs of use that prevent the item from being resold as new.
Items sent back to our facility without prior contact and authorization from our support team.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is different from what you ordered, please contact us as soon as possible within your 30-day return window at info@tracse.shop. To help us resolve the issue efficiently, please provide your order number, a description of the issue, and clear photos or videos of the product and packaging condition. We will review your request and provide a prepaid return solution, a replacement, or a full refund.
6. Return Request Process
Step 1: Email our support team at info@tracse.shop with your order number and the reason for your return.
Step 2: Once approved, we will provide you with return instructions. If you are using the pre-printed free return label included in your original package, secure it to the box.
Step 3: Pack the item securely, ensuring all original parts, accessories, and packaging are included.
Step 4: Ship the eligible return item to our official return address:
605 Ives Dairy Rd APT 303, Miami, FL, 33179, United States.
7. Fees and Costs
Return Method: By mail.
Return Shipping Label: Included in the original package (Prepaid / Free).
Restocking Fees: No cost. No restocking fee is charged for any approved returns.
Customer Return Costs: $0 (Return shipping is fully covered by Tracse).
8. Inspection and Refund Timing
Once your returned item is received at our facility, our team will inspect it to ensure it meets the eligibility criteria. We will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be automatically processed back to your original payment method via Shopify Payments. The refund processing time is typically 10 business days after approval. Please note that your bank or credit card issuer may require additional time to post the transaction to your account.
9. Exchanges
Exchanges are accepted strictly when the requested replacement item is in stock and the returned item complies with this policy. If the item is out of stock, a full refund will be processed instead once the returned item is approved.
10. Order Cancellation
Customers may request an order cancellation before the order has been processed or shipped. Once an order enters the fulfillment stage, it can no longer be canceled. However, you may initiate a standard return after delivery in accordance with this policy.
11. Contact Information
For any questions regarding returns, refunds, or cancellations, please reach out to our dedicated support team:
Email: info@tracse.shop
Phone: +13142243440
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET