Shipping policy

Last updated: June 30, 2026

This Shipping Policy explains how 0408 GLOBAL, LLC processes and ships orders placed through Tracse (tracse.shop). We currently serve and ship exclusively to customers within the United States. All order totals, shipping rates, and checkout amounts are displayed in US Dollars (USD).

1. Order Processing Time & Cut-off Time

  • Order Cut-off Time: 2:00 PM Eastern Time (ET), Monday - Friday. Orders placed after 2:00 PM ET will begin processing on the following business day.
  • Handling/Processing Time: Orders are normally processed and prepared for shipment within 1 - 3 business days after payment authorization through Shopify Payments.
  • Fulfillment Days: Orders are fulfilled Monday through Saturday, excluding federal holidays and carrier non-service days. If an order requires additional security or address verification, we may contact you via email prior to shipment.

2. Shipping Methods, Costs & Transit Times

We partner with reliable carriers to offer dependable domestic delivery within the United States.

Shipping Method Shipping Cost Estimated Transit Time
Standard Shipping $0.00 USD (Free Shipping) 7 - 13 business days
  • Total Estimated Delivery Time: Typically 8 - 16 business days (combining 1-3 days of processing time and 7-13 days of carrier transit time).
  • Disclaimer: Delivery windows are estimates and not legally guaranteed. Actual transit times may be impacted by extreme weather, carrier disruptions, incomplete addresses, or seasonal peak volumes.

3. Shipment Tracking Information

Once your parcel is dispatched and handed over to the shipping carrier, an automated shipping confirmation email containing a tracking number and a tracking link will be sent to the email address provided during checkout. Tracking details are updated dynamically by the carrier and may take 24–48 hours to display active historical events after the initial dispatch.

4. Address Accuracy & Customer Responsibility

Customers are strictly responsible for providing a complete, valid, and accurate shipping destination at checkout, including the full name, correct street address, apartment/suite/unit numbers, postal code, and an active phone number. Tracse is not liable for packages delayed, lost, or returned to sender due to missing or incorrect address information supplied by the customer.

5. Split Shipments

Orders containing multiple kitchen or dining items may occasionally ship from different warehousing locations or in separate packages to ensure faster delivery. Rest assured, if your order is split into multiple shipments by us, no additional shipping fees or hidden costs will ever be applied to your account.

6. Lost, Delayed, or Damaged Packages

If your package appears significantly delayed, tracking has stalled, or the package arrives damaged, please immediately reach out to our dedicated support team at info@tracse.shop with your order number. For merchandise that arrives physically damaged, please attach clear photographs of both the outer packaging and the broken item so that we can swiftly resolve the claim with the carrier and arrange a free replacement or full refund.

7. Shipping Restrictions

Please note that certain shipping carriers may experience service limitations when delivering to PO Boxes, military addresses (APO/FPO/DPO), or remote international freight forwarding facilities. If our carrier cannot clear delivery to your inputted address, our customer support team will contact you via email to resolve or amend the shipping destination before processing the order.

8. Customer Support & Contact

For any questions regarding shipping zones, tracking status, or carrier methods, please feel free to reach out to us:

  • Email: info@tracse.shop
  • Phone: +1 (314) 224-3440
  • Business Address: 605 Ives Dairy Rd APT 303, Miami, FL, 33179, United States
  • Support Hours: Monday - Friday: 9:00 AM - 6:00 PM Eastern Time (ET)